    CONTACTING MCAFEE AND NETWORK ASSOCIATES

        Last updated: February 12, 2003


This file is best viewed in Courier font to
properly display special characters for various
languages.


_______________________________________________
WHAT'S IN THIS FILE

-  Technical Support
-  Customer Service
-  Download Support
-  AVERT Anti-Virus Emergency Response Team
-  McAfee Beta Program
-  On-Site Training
-  Reporting a Problem
-  Linguistic Feedback
-  Network Associates Offices Worldwide


_______________________________________________
TECHNICAL SUPPORT

Visit the Network Associates Technical Support
KnowledgeCenter at:

      http://knowledge.nai.com

The KnowledgeCenter provides:

-  For all customers, access to product FAQs,
   Documentation, White Papers, and the Message
   Board (read-only).

-  For PrimeSupport customers, access to search
   the KnowledgeBase, write into the Message
   Board, and contact technical support staff
   via e-mail.

For information on PrimeSupport options,
contact your sales representative or visit the
web site:

      www.mcafeeb2b.com/support/primesupport/default.asp


_______________________________________________
CUSTOMER SERVICE

The Customer Service Department is available to
connect you to technical support or to answer
general (non-technical) questions such as:

-  Version Definition: information about
   Updates and Upgrades

-  Customer Queries: help with license
   entitlement, registration, grant number
   inquiries, technical support validation, and
   more

-  Find a Sales Representative: Corporate, US,
   and international sales offices


Internet Access to Customer Service:

   E-mail:  services_corporate_division@nai.com
   Web:     www.nai.com
            www.mcafeeb2b.com


Toll-Free Telephone Access to Customer
Service:

   +1-888-VIRUS NO (+1-888-847-8766)
                  Canada
                  Latin America
                  United States

      Monday - Friday, 8 a.m. - 8 p.m.,
      Central Time


   00800 12255624 Belgium
                  Denmark
                  Finland
                  France
                  Germany
                  Israel
                  Italy
                  Luxembourg
                  Netherlands
                  Norway
                  Portugal
                  Spain
                  Switzerland
                  United Kingdom


   00800 3122 1287Greece

   +1800 552171   Ireland

   0800 995054    South Africa

   020 522 827    Sweden

   0800 3192 9147 Turkey


      Monday - Friday, 09:00 - 18:00,
      Local Time


_______________________________________________
DOWNLOAD SUPPORT

To download files, visit the McAfee download
site:

      www.mcafeeb2b.com/naicommon/download/

-  For DAT File Updates:

      www.mcafeeb2b.com/naicommon/download/dats/find.asp

      ftp://ftp.nai.com/pub/antivirus/datfiles/4.x

-  For Product Upgrades:

      www.mcafeeb2b.com/naicommon/download/upgrade/login.asp

   Valid grant number required. Contact Network
   Associates Customer Service

If you need help navigating or downloading
files, call:

      +1-972-963-8000


_______________________________________________
AVERT (ANTI-VIRUS EMERGENCY RESPONSE TEAM)

To see the latest information about emerging
virus threats, submit samples of potentially
infected files, and download updated scanning
engine files, EXTRA.DAT files, and similar
anti-virus software for testing, visit the
AVERT web site at:

      www.mcafeeb2b.com/naicommon/avert/default.asp

McAfee also seeks and appreciates general
feedback.


_______________________________________________
MCAFEE BETA PROGRAM

To download new beta software or to read about
the latest beta information, visit the McAfee
beta web site located at:

      www.mcafeeb2b.com/beta

To submit beta feedback on any McAfee product,
send e-mail to:

      avbeta@nai.com

McAfee is devoted to providing solutions based
on your input.


_______________________________________________
ON-SITE TRAINING INFORMATION

Contact Network Associates Customer Service or
visit the web site at:

      www.mcafeeb2b.com/services/mcafee-training/default.asp


_______________________________________________
REPORTING PROBLEMS

If you find any problems with your McAfee
product, please take a moment to review the
product's README file. It includes detailed
information on all Known Issues. If you find
any feature that does not appear to function
properly on your system, or if you believe an
application would benefit greatly from
enhancement, please contact Network Associates
or one of its resellers with your suggestions
or concerns.


_______________________________________________
LINGUISTIC FEEDBACK

McAfee is devoted to providing solutions based
on customer input. If you have any linguistic
feedback or comments regarding language in
McAfee products, send e-mail to us at:

      B2BLoc_US@nai.com


_______________________________________________
NETWORK ASSOCIATES OFFICES WORLDWIDE

Send correspondence to any of the following
Network Associates locations.

United States:

   Network Associates Customer Service
   5000 Headquarters Drive
   Plano, TX 75024
   USA
   Phone:+1-888-VIRUS NO or +1-888-847-8766



Network Associates offices outside the United
States:

   Network Associates Australia
   Level 3
   40 Miller Street
   North Sydney, 2060 NSW
   Australia
   Phone:+61-2-9761-4200
   Fax:+61-2-9761-4499

   Network Associates Austria
   Pulvermeuhlstrasse 17
   Linz, Austria
   Postal Code A-4040
   Phone:+43-732-757-244
   Fax:+43-732-7572-4420

   Network Associates Belgique
   BDC Heyzel Esplanade, bote 43
   1020 Bruxelles
   Belgique
   Phone:+32-2-478-1029
   Fax:+32-2-478-6621

   Network Associates do Brasil
   Rua Geraldo Flausino Gomez 78
   Cj.- 51 Brooklin Novo - So Paulo
   SP - 04575-060 - Brasil
   Phone:+55-11-5505-1009
   Fax:+55-11-5505-1006

   Network Associates Canada
   1 West Pearce Street, Suite 400
   Richmond Hill, Ontario
   Canada L4B 3K3
   Phone:+1-905-731-3144
   Fax:+1-905-731-1390

   Network Associates
   People's Republic of China
   Room 913, Tower B
   Full Link Plaza
   No. 18 Chao Yang Men Wai Avenue
   Beijing
   People's Republic of China 100020
   Phone:+86-10-6538-3399
   Fax:+86-10-6588-5601

   Network Associates
   People's Republic of China
   Room 1009, Lippo Plaza
   222 Huai Hai Road (M)
   Luwan District
   Shanghai
   People's Republic of China 200021
   Phone: +86-21-5396-6066
   Fax:+86-21-5396-6200

   Network Associates Denmark
   Lautruphoej 1-3
   2750 Ballerup
   Danmark
   Phone:+45-70-277-277
   Fax:+45-44-209-910

   NA Network Associates Oy
   Mikonkatu 9, 5. krs.
   00100 Helsinki
   Finland
   Phone:+358-9-527-070
   Fax:+358-9-5270-7100

   Network Associates France S.A.
   50 Rue de Londres
   75008 Paris
   France
   Phone:+33-1-4490-8737
   Fax:+33-1-4522-7554

   Network Associates GmbH
   Ohmstrae 1
   D-85716 Unterschleiheim
   Deutschland
   Phone:+49-89-370-700
   Fax:+49-89-3707-1199

   Network Associates Hong Kong
   14th Floor, Plaza 2000
   2-4 Russell Street
   Causeway Bay, Hong Kong 63225
   Phone:+852-2892-9500
   Fax:+852-2832-9530

   Network Associates India
   Emgeen Chambers, 4th Floor
   10 Vidyanagari
   Marg-Kalina Santacruz (E)
   Mumbai, India - 400 098
   Phone:+91-22-693-5278
   Fax:+91-22-665-0078

   Network Associates Israel Ltd.
   20 Hataas Street
   Industrial Park
   Kfar Sava 44425
   Israel
   Phone:+972-9-764-3585
   Fax:+972-9-764-3586

   Network Associates Srl
   Via XXV Aprile 6
   20097 San Donato Milanese (MI)
   ITALY
   Phone:+39-02-516-181
   Fax:+39-02-510-762

   Network Associates Japan, Inc.
   Shibuya Mark City West 20F
   1-12-1 Dougenzaka, Shibuya-ku
   Tokyo 150-0043, Japan
   Phone:+81-3-5428-1100
   Fax:+81-3-5428-1480

   Network Associates Korea
   16F Star Tower, 737 Yeoksam-dong
   Kangnam-ku, Seoul, Korea 135-080
   Phone:+82-2-3458-9800
   Fax:+82-2-3458-9801

   Network Associates Latin America &
   Caribbean
   6100 Blue Lagoon Drive, Suite 320
   Miami, Florida 33126
   United States
   Phone:+1-786-388-3900
   Fax:+1-305-269-1019

   Network Associates Malaysia
   1005, Block B Level 10
   Phileo Damansara 19,
   Jin 16/11 Off Jin Damansara
   46350 Petaling Jaya, Selangor Malaysia
   Phone:+603-7662-3329
   Fax:+603-7662-8049

   Network Associates Mxico
   Andrs Bello No. 10
   4o. Piso
   Col. Polanco
   Mxico D.F.  C.P. 11560
   Phone:+52-5-282-9180
   Fax:+52-5-282-9183

   Network Associates Middle East Office
   Dubai Internet City
   Canon Building 9, Office 213
   Dubai, United Arab Emirates
   Phone:+9714-391-5460
   Fax:+9714-391-6811

   Network Associates International B.V.
   Gatwickstraat 25
   1043 GL Amsterdam
   The Netherlands
   Phone:+31-20-586-6100
   Fax:+31-20-586-6101

   Network Associates New Zealand
   Level 20, ASB Bank Centre
   135 Albert Street
   Aukland, New Zealand
   Phone:+64-9-363-3394
   Fax:+64-9-358-7340

   Network Associates Philippines
   18th Floor Philamlife Tower
   8768 Pasep De Roxas Makati City
   Philippines 1226
   Phone:+63-2-830-8672
   Fax:+63-2-814-9511

   Network Associates Portugal
   Praa Duque de Saldanha, N1 - 9B
   1050-094 Lisboa
   Portugal
   Phone:+351-21-319-2020
   Fax:+351-21-319-2021

   Net Tools Network Associates South Africa
   Hawthorne House
   St. Andrews Business Park
   Meadowbrook Lane
   Bryanston, Johannesburg
   South Africa 2021
   Phone:+27-11-700-8200
   Fax:+27-11-706-1569

   Network Associates South East Asia
   1 Temasek Avenue
   Millenia Tower #21-02
   Singapore 039192
   Phone:+65-6222-7555
   Fax:+65-6220-7255

   Network Associates Spain
   Orense 4, 4a Planta.
   Edificio Trieste
   28020 Madrid
   Spain
   Phone:+34-91-418-8500
   Fax:+34-91-556-1404

   Network Associates Sweden
   Datavgen 3A
   Box 596
   S-175 26 Jrflla
   Sweden
   Phone:+46-8-5808-8400
   Fax:+46-8-5808-8405

   Network Associates AG
   Baeulerwisenstrasse 3
   8152 Glattbrugg
   Switzerland
   Phone:+41-1-808-9966
   Fax:+41-1-808-9977

   Network Associates Software Pte Ltd.
   Room 119, No. 167, Tun Hwa N.Rd.,
   Taipei, 105 Taiwan
   Phone:+886-(0)2-2719-1999
   Fax:+886-(0)2-2717-2199

   23/F M Thai Tower All Season Place
   87 Wireless Road
   Phatumwan Bangkok 10330
   Thailand
   Phone:+662-627-9066
   Fax:+662-627-9001

   Network Associates Turkey
   BJK Plaza, A Blok
   D:37, 80680 Besiktas
   Istanbul, Turkey
   Phone:+90-212-259-7706

   Network Associates International Ltd.
   227 Bath Road
   Slough, Berkshire
   SL1 5PP
   United Kingdom
   Phone:+44-1753-217-500
   Fax:+44-1753-217-520
